image

I'm Neu, a product designer passionate about making systems and experiences feel right — where structure, UX, and UI all pull in the same direction.

Read more about me

Side projects

FORM

App design concept

Capabilites

Problem framing before problem solving

I design for clarity. In complex ecosystems like automation or travel, reducing cognitive load is the ultimate measure of success.

Discovery that earns its place

I resist opening Figma until I understand the system. The best UI decisions come from understanding the full journey — not just the frame in front of you.

Evidence over opinion

I prefer testing to guessing. Whether it's data analysis, user interviews, or a quick prototype — I use evidence to de-risk decisions before they become expensive.

Alignment is a design tool

The best design decision I've made on any project wasn't in Figma — it was getting the right people looking at the same problem at the same time.

image

I'm Neu, a product designer passionate about making systems and experiences feel right — where structure, UX, and UI all pull in the same direction.

Read more about me

Currently @Manychat based in Barcelona

Case studies

8 min read

9:41

FOR YOU

BY AI

Chat

All DMs

240

Interested

12

Engaged

4

Urgent

0

Lucas Brown

2 h

Thrilled to start learning. What's the registration process?

Input needed

FAQ

Martín

2 h

Please, you have to help me

AI handled

Issue

Emily Johnson

2 h

Excited to jump into the course. Where do I start?

Reply ready

FAQ

Jamie Kowalski

3 h

Keen on exploring this course. What's the sign-up process?

Input needed

Lead

Jamie Kowalski

3 h

Keen on exploring this course. What's the sign-up process?

Input needed

Lead

Emily Wong

4 h

Eager to get started. What are the next steps?

Reply ready

Lead

Emily Wong

4 h

Eager to get started. What are the next steps?

Reply ready

Lead

Sophia Martinez

1 d

Ready to level up my skills. How do I register?

Follow up

Lead

Martín

2 d

Please, you have to help me

Held for you

Sensitive

Home

Inbox

Contacts

Automations

  1. CHAT

Every DM you open is worth opening.

PRO

Home

Contacts

Automation

Automation

Inbox

Analytics

Broadcasting

Settings

My Profile

Help

Search through Inbox conversations

Inbox

Conversations

Inbox

100

Unassigned

0

Assigned to me

0

Spam

Don’t miss a thing

Hot lead

9

Waiting for you

12

Collab request

6

Needs answer

2

Team

Ask anything

Open

56

Briley Lowery

1min

Hey! I saw your sale ends soon. Can I still get the discount if I buy tomorrow?

Reply ready

FAQ

Owen Carlos

1min

I just got your invite, but it says it’s expiring soon. Can you resend the link before it’s too late?

AI handled

Issue

Michael Dailey

1min

Hi! Just got the green light from our legal team. Can you confirm if we can announce the partnership today?

Reply ready

FAQ

Rita Flores

1min

Hey! I’m launching a product in 2 days and need Manychat set up ASAP. Can someone help me urgently

Input needed

Lead

Sam Daily

1min

We’re going live with a promo tomorrow. I need the chatbot fully running today — is that possible?

Reply ready

Lead

Kris Rook

1min

I tried your chatbot on my page, but it kept glitching and confused people. It cost me a few sales. Can you fix it?

Follow up

Lead

Hudson Ten

1min

What would be the price for...

Reply ready

FAQ

Inna Daily

1min

We’re going live with a promo tomorrow. I need the chatbot fully running today — is that possible?

Daniel

1min

We’re going live with a promo tomorrow. I need the chatbot fully running today — is that possible?

Unassigned

Hey! I keep starting fitness things and never finishing. Saw your post about the Reboot — is it actually different?

Automation

Hey Michael! So glad you reached out. Tell me a bit more — what's been getting in the way?

I work from home, basically no routine. Tried the gym but always quit after a week.

Agent auto-reply

That's exactly who the Reboot is built for. Want to see what week 1 looks like?

Yes! How much is it and when does it start?

Reply here

Briley Lowery

Subscribed

Contact ID

526825149658710

Gender

Female

Language

English

Timezone

20:02 (UTC+03)

Opted-in

anastas

+16984055985

All Channels History

Intent Signals

Back on the same product page three times today — she's not just browsing

No hesitation on price so far

Pause Automation

+ 30 minutes

Automatically

Notes

Don’t forget to send the tour later

20 Oct 2022, 19:55

product_guide.mp4

20 Oct 2022, 19:55

Show All

Contact Tags

+ Add Tag

pressed_create_bot

Automation

Pause

Contact Tags

+ Add Tag

pressed_create_bot

Inbox Redesign: Helping IG creators prioritise the DMs that drive their business

Web & App · 8% retention lift · 2025-2026

TL logo

Unified Travel: Trainline + Cercanías

Web & App · 2024

Image
image

Reimagining: Onboarding Experience

App · 2023-2024

Side projects

FORM

App design concept

Capabilities

Strategy & Problem Definition

I work upstream — connecting user friction to business cost and defining what's worth solving before anything gets built.

Research & Evidence

I pick the right method for the question and translate findings into trade-offs the team can act on, not reports they file away.

Design Execution

I move from flow logic to final UI with sharp attention to detail — and use vibe prototyping to make decisions tangible fast, so the team reacts to something real.

Alignment & Impact

I run workshops to turn competing priorities into shared direction, define success metrics before launch, and use real behaviour to drive what comes next.

image

I'm Neu, a product designer passionate about making systems and experiences feel right — where structure, UX, and UI all pull in the same direction.

Read more about me

Currently @Manychat based in Barcelona

Case studies

8 min read

9:41

FOR YOU

BY AI

Chat

All DMs

240

Interested

12

Engaged

4

Urgent

0

Lucas Brown

2 h

Thrilled to start learning. What's the registration process?

Input needed

FAQ

Martín

2 h

Please, you have to help me

AI handled

Issue

Emily Johnson

2 h

Excited to jump into the course. Where do I start?

Reply ready

FAQ

Jamie Kowalski

3 h

Keen on exploring this course. What's the sign-up process?

Input needed

Lead

Jamie Kowalski

3 h

Keen on exploring this course. What's the sign-up process?

Input needed

Lead

Emily Wong

4 h

Eager to get started. What are the next steps?

Reply ready

Lead

Emily Wong

4 h

Eager to get started. What are the next steps?

Reply ready

Lead

Sophia Martinez

1 d

Ready to level up my skills. How do I register?

Follow up

Lead

Martín

2 d

Please, you have to help me

Held for you

Sensitive

Home

Inbox

Contacts

Automations

  1. CHAT

Every DM you open is worth opening.

PRO

Home

Contacts

Automation

Automation

Inbox

Analytics

Broadcasting

Settings

My Profile

Help

Search through Inbox conversations

Inbox

Conversations

Inbox

100

Unassigned

0

Assigned to me

0

Spam

Don’t miss a thing

Hot lead

9

Waiting for you

12

Collab request

6

Needs answer

2

Team

Ask anything

Open

56

Briley Lowery

1min

Hey! I saw your sale ends soon. Can I still get the discount if I buy tomorrow?

Reply ready

FAQ

Owen Carlos

1min

I just got your invite, but it says it’s expiring soon. Can you resend the link before it’s too late?

AI handled

Issue

Michael Dailey

1min

Hi! Just got the green light from our legal team. Can you confirm if we can announce the partnership today?

Reply ready

FAQ

Rita Flores

1min

Hey! I’m launching a product in 2 days and need Manychat set up ASAP. Can someone help me urgently

Input needed

Lead

Sam Daily

1min

We’re going live with a promo tomorrow. I need the chatbot fully running today — is that possible?

Reply ready

Lead

Kris Rook

1min

I tried your chatbot on my page, but it kept glitching and confused people. It cost me a few sales. Can you fix it?

Follow up

Lead

Hudson Ten

1min

What would be the price for...

Reply ready

FAQ

Inna Daily

1min

We’re going live with a promo tomorrow. I need the chatbot fully running today — is that possible?

Daniel

1min

We’re going live with a promo tomorrow. I need the chatbot fully running today — is that possible?

Unassigned

Hey! I keep starting fitness things and never finishing. Saw your post about the Reboot — is it actually different?

Automation

Hey Michael! So glad you reached out. Tell me a bit more — what's been getting in the way?

I work from home, basically no routine. Tried the gym but always quit after a week.

Agent auto-reply

That's exactly who the Reboot is built for. Want to see what week 1 looks like?

Yes! How much is it and when does it start?

Reply here

Briley Lowery

Subscribed

Contact ID

526825149658710

Gender

Female

Language

English

Timezone

20:02 (UTC+03)

Opted-in

anastas

+16984055985

All Channels History

Intent Signals

Back on the same product page three times today — she's not just browsing

No hesitation on price so far

Pause Automation

+ 30 minutes

Automatically

Notes

Don’t forget to send the tour later

20 Oct 2022, 19:55

product_guide.mp4

20 Oct 2022, 19:55

Show All

Contact Tags

+ Add Tag

pressed_create_bot

Automation

Pause

Contact Tags

+ Add Tag

pressed_create_bot

Inbox Redesign: Helping IG creators prioritise the DMs that drive their business

Web & App · 8% retention lift · 2025-2026

TL logo

Unified Travel: Trainline + Cercanías

Web & App · 2024

Image
image

Reimagining: Onboarding Experience

App · 2023-2024

Side projects

FORM

App design concept

Capabilities

Strategy & Problem Definition

I work upstream — connecting user friction to business cost and defining what's worth solving before anything gets built.

Research & Evidence

I pick the right method for the question and translate findings into trade-offs the team can act on, not reports they file away.

Design Execution

I move from flow logic to final UI with sharp attention to detail — and use vibe prototyping to make decisions tangible fast, so the team reacts to something real.

Alignment & Impact

I run workshops to turn competing priorities into shared direction, define success metrics before launch, and use real behaviour to drive what comes next.